Enhance your sales order process
Manually processing customer orders leaves businesses open to processing errors, order fulfillment delays, and lacks visibility which drains resources & hinders customer service.
Significantly reduce order processing time and make your business run faster
Cut data entry errors and enable customer service staff to carry out order management
Improve customer satisfaction and become easy to do business with
What our Customers have to say
I worked with AJ & Ben implementing a Sales Order Processing Data Capture Solution so we could create efficiencies in our SO process. We've been delighted with the outcome of the solution and were really impressed with the positive engagement and customer orientated approach they took with us. They were both very professional, talented and helpful in their work, making the whole process seamless and enabling us to achieve our objectives with a minimum of stress. The customer service reps have been able to achieve huge efficiencies from the solution, and AJ & Ben's engagement & guidance from requirement specifications to go-live was invaluable. AJ's personable and seamless interaction with members of the staff garnering critical support to execute the project from a technology standpoint made the process easy and relaxed. They went to great lengths to not only solve problems, but also suggest improvements beyond the scope of the task. I have no hesitation in recommending these guys to other business looking to achieve the same goals as us.
Global Project Manager, Business Equipment and Supplies company.
How Sales Order Automation Works
Make your order process a well oiled machine
Reduce the cost, time, risk & errors in your SO Process
Increased staff time to focus on revenue generating activities
Minimise time spent between order and payment
Increase compliance
Accelerate business cycles
Happy staff and happy customers
Supercharging order to cash with Intelligent Order Processing
Multi-Channel Order Capture
Multi-Channel Order Capture
Smart Capture engine will ingest orders from multiple channels whilst extracting the key data critical to your SO process, which are then instantly processed in an electronic workflow. Any exceptions are handled by staff, and AI learning capability makes the solution more powerful every time it's used.
Intelligent online training
Intelligent online training
Controllable on-the-fly training technology enables immediate data detection refinement directly by sales order staff while reviewing the sales order. As opposed to "black-box"-like self-learning systems, SMART SO gives IT staff full control over the training results.
Smart order categorisation
Smart order categorisation
Classification technology classifies documents into different types and variations to automatically sort incoming documents and route them to predefined destinations. For example, sales orders are automatically segregated from correspondence to ensure all data is extracted from the correct document. SMART SO offers image, text or rule-based classification methods.
Intuitive verification
Intuitive verification
Time spent on sales order reviews and corrections can be reduced to a minimum thanks to an intuitive validation interface, which guides the order entry staff through the fields that require attention. Smart value suggestions and other useful features facilitate effective data verification.
Automated error identification & acknowledgements
Automated error identification & acknowledgements
Automatically identify & route order errors for operators to validate and process through to the line of business systems. Provide auto order acknowledgments back to the customer on arrival of orders.
Streamlines product-code matching
Streamlines product-code matching
Automated product code matching at line item level and validation against ERP master databases facilitates data reconciliation, streamlines the sales order processing cycle, and enables straight-through processing for matched documents. The automated matching results identifies errors straight away and allows users to be notified immediately if there is an issue with the codes on the sales order. Additionally, pricing, freight and any other field important to the business can be automatically validated against the ERP as point of entry.
Automated sales order creation
Automated sales order creation
Automated document processing from Sales Order arrival to posting without human intervention enables customer service staff to focus on sales order exceptions only. Our client’s report up to a 70% reduction in time to process each order.
Systems Integration
Systems Integration
Whether it's one or multiple systems, on-premise or cloud, we support seamless data integration between process & line of business applications. The solution is pre-configured to identify all necessary data fields on customer Sales Orders and offers a fully customisable interface tailored to your business & workflow, and offers built-in country profiles and essential validation rules.
Tailored to your business
Tailored to your business
Every order solution is designed to specifically fit your business. Our approach is to deliver an order application that fits to your business. We don't make you change your business process to fit our solution.
